Privacy Policy

Matty’s Carpet & Air Duct Cleaning SMS/Text Messaging Privacy Policy

Estimated reading time: 5 minutes
Effective Date: April 28, 2025

At Matty’s Carpet & Air Duct Cleaning (“we,” “us,” or “our”), your privacy is important to us. This SMS/Text Messaging Privacy Policy (“Privacy Policy”) explains how we collect, use, share, and protect your information when you opt in to receive SMS/text messages from us.

We fully comply with The Campaign Registry (TCR), the Telephone Consumer Protection Act (TCPA), and CTIA (Cellular Telecommunications Industry Association) guidelines.

By opting in to our SMS/text messaging services, you agree to this Privacy Policy.

Information We Collect

When you sign up for text updates from Matty’s Carpet & Air Duct Cleaning, we may collect:

• Phone Number – Required to send messages.
• Name – Optional, used to personalize communication.
• Consent Records – Timestamp and method of your opt-in.
• Message Interactions – Delivery status, replies, and engagement history.

How We Use Your Information

Your information helps us:

• Send Updates – Appointment reminders, service confirmations, and promotional offers.
• Personalize Messages – Tailor content based on your services and preferences.
• Provide Support – Respond to questions and resolve issues.
• Analyze Trends – Improve our messaging effectiveness.
• Ensure Compliance – Adhere to legal and regulatory requirements.

Consent and Opt-In

By opting in:

• You authorize Matty’s Carpet & Air Duct Cleaning to send you SMS/text messages.
• You confirm you're the authorized user of the phone number provided.
• You understand message frequency may vary.
• Standard text and data rates may apply.

Opt-Out Instructions

To stop receiving messages:

• Text “STOP” to any message we send.
• Or contact us at MattysCarpetDenver@gmail.com or call (720) 546-4174.

We’ll process your request within 48 hours. You may receive a final confirmation message.

Data Sharing and Disclosure

We do not sell or rent your personal information. We may share it only with:

• Service Providers – Trusted vendors like SMS delivery platforms (under strict confidentiality).
• Legal Authorities – If required by law.
• Business Transitions – During mergers, sales, or reorganizations.

Data Security

We safeguard your information using:

• Technical Security – SSL encryption, secure servers, firewalls.
• Administrative Controls – Staff training and role-based access.
• Physical Security – Secure facilities and hosting environments.

However, no method of data transmission is 100% secure.

Data Retention

We retain your information only as long as necessary to deliver services or meet legal requirements.

Your Rights

Depending on your location, you may request to:

• Access, correct, or update your personal data
• Request deletion or restriction of your data
• Object to how your data is used

Contact us at MattysCarpetDenver@gmail.com or (720) 546-4174 to exercise these rights.

International Users

Our services are intended for U.S. residents. If you use them from outside the U.S., you agree to your data being processed in the U.S.

Children’s Privacy

We do not knowingly collect data from children under 13. If we become aware of such data, it will be promptly deleted.

Message Frequency and Charges

• Frequency: Varies based on your activity and preferences.
• Charges: Standard carrier rates may apply.

Changes to This Policy

We may revise this Privacy Policy. Updates will be:

• Posted at www.mattyscarpetdenver.com/privacy-policy
• Sent via SMS or email when applicable

Continued use of our services means you accept the updated terms.

Contact Us

Email: MattysCarpetDenver@gmail.com
Phone: (720) 546-4174
Website: www.mattyscarpetdenver.com